Refund Policy

1. Our Service Guarantee

At J&B Heating & Cooling, we are committed to providing exceptional HVAC services that meet and exceed your expectations. We understand that your comfort and investment in heating and cooling systems are important, and we stand behind our work with comprehensive guarantees.

If you experience any issues with our service or workmanship, we will work diligently to resolve the problem to your satisfaction. Our goal is 100% customer satisfaction, and we take this commitment seriously.

2. Labor Warranty and Refunds

90-Day Labor Warranty

We provide a 90-day warranty on all labor performed by our technicians. If you experience issues directly related to our workmanship during this period, we will return to correct the problem at no additional charge.

Warranty Coverage

• Repairs performed incorrectly or incompletely
• Installation work that does not meet industry standards
• Diagnostic services that result in unnecessary work (credit issued)
• Adjustment and calibration of newly installed equipment

Labor Refund Conditions

Labor charges may be partially or fully refunded if our work is found to be defective or if we perform services that are later determined to be unnecessary due to our diagnostic errors. Refunds will be calculated based on the value of the defective work performed.

3. Equipment and Parts Refunds

Manufacturer Warranties

All new equipment and parts installed by J&B Heating & Cooling are covered by the respective manufacturer's warranty. These warranties typically cover defects in materials and workmanship for extended periods (1-10 years depending on the product).

Equipment Return Policy

New equipment may be returned within 30 days of installation if it is in original condition, uninstalled, and in original packaging. A restocking fee may apply depending on the manufacturer's policy.

Defective Equipment

If equipment is found to be defective due to our installation error, we will replace it at no charge. If the defect is due to manufacturing issues, we will coordinate with the manufacturer to provide replacement equipment per their warranty terms.

4. Installation Service Refunds

Installation Guarantees

All HVAC installations are performed according to manufacturer specifications and industry best practices. We guarantee that installed systems will operate as intended and meet the performance specifications provided during the estimation process.

Installation Issues

If installation issues arise that affect system performance, we will return to correct the problem. This may include re-installation of equipment, additional ductwork modifications, or electrical work as needed.

Partial Refunds

In rare cases where installation cannot be completed due to circumstances beyond our control, partial refunds may be issued for work not performed. If work is stopped due to customer request, charges will apply for work completed plus any non-returnable materials.

5. Maintenance Service Refunds

Maintenance Plan Refunds

Annual maintenance plan fees are non-refundable once services have been rendered for the plan year. However, if you are not satisfied with maintenance services performed, we will re-service your system at no charge within 30 days.

Single Service Refunds

For individual maintenance services, if our technician fails to perform the agreed services or performs them inadequately, charges for that service may be refunded or credited toward future services.

Satisfaction Guarantee

We guarantee your satisfaction with all maintenance services. If you are not happy with the service provided, contact us within 48 hours and we will return to address any concerns at no additional cost.

6. Emergency Service Refunds

Emergency Service Guarantee

We guarantee that emergency service calls will be responded to promptly and that all emergency repairs will restore your system's basic functionality. If emergency service does not resolve the urgent issue, additional service fees may be waived.

After-Hours Charges

Emergency service calls outside of regular business hours include premium after-hours rates. These charges are non-refundable unless our response time exceeds 4 hours for genuine emergency situations.

Emergency Diagnostic Refunds

If emergency diagnostic work reveals that the situation was not actually urgent (e.g., system failure due to user error rather than mechanical failure), standard rates will apply without the emergency service premium.

7. Deposit and Payment Refunds

Installation Deposits

Deposits for HVAC installations are refundable if cancellation occurs more than 48 hours before the scheduled installation date. Deposits may be partially refundable if cancellation occurs closer to the installation date but work has not begun.

Material Orders

If materials have been specifically ordered for your installation and cannot be returned to suppliers, the cost of these materials may be deducted from any refund. We will always inform you before ordering special materials.

Payment Processing

All refunds will be processed using the same payment method used for the original transaction. Credit card refunds may take 3-5 business days to appear on your statement. Check refunds will be mailed within 10 business days.

8. Refund Conditions and Exclusions

Valid Refund Claims

Refunds may be available for:

• Defective workmanship under our 90-day labor warranty
• Diagnostic errors that result in unnecessary repairs
• Installation issues that affect system performance
• Services not performed as agreed
• Cancellations within specified timeframes

Refund Exclusions

Refunds are not available for:

• Normal wear and tear of equipment
• Damage due to misuse, abuse, or lack of maintenance
• Issues caused by external factors (power surges, weather damage, etc.)
• Changes in customer requirements or preferences
• Work performed by other contractors

Documentation Required

To process refund requests, we may require documentation such as service records, photos of issues, or written descriptions of problems encountered. This helps us understand the situation and provide appropriate solutions.

9. Refund Process and Timeframes

How to Request a Refund

To request a refund or discuss service issues:

1. Contact us immediately when you notice an issue
2. Provide details about the problem or concern
3. Allow us to investigate and attempt to resolve the issue
4. If resolution is not satisfactory, request formal review
5. Provide any requested documentation

Review Timeframes

We will respond to refund requests within:

• 24 hours for urgent service-related issues
• 3 business days for standard refund requests
• 5 business days for complex cases requiring investigation

Processing Time

Once a refund is approved, processing typically takes 5-10 business days. The actual time depends on your bank or payment processor. Refund checks are mailed within 5 business days of approval.

10. Dispute Resolution

While we strive to resolve all concerns to your satisfaction, we understand that disputes may sometimes arise. We are committed to working with you to find fair and reasonable solutions.

If you believe a refund or adjustment is warranted and we cannot reach agreement, we encourage open communication to understand your perspective and explain our position.

All disputes will be handled in accordance with the laws of the State of South Dakota. We prefer to resolve issues through direct communication rather than formal dispute processes.

11. Contact Information

For refund requests, service concerns, or questions about our policies, please contact us: