Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Service requests and preferences
• Payment information (processed securely through third-party payment processors)
• Communication history with our team
• Reviews and feedback about our services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device type and operating system

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our HVAC services
• Responding to your inquiries and service requests
• Scheduling appointments and providing estimates
• Processing payments and managing your account
• Improving our website and service quality
• Sending service-related communications
• Complying with legal obligations
• Preventing fraud and ensuring website security

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content
• Improve our website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Opt-out of marketing communications
• Data portability (receive a copy of your data)
• Object to certain processing activities

To exercise these rights, please contact us using the information provided in Section 11 below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence retention include:

• Duration of our business relationship with you
• Legal and regulatory requirements
• Resolution of disputes
• Legitimate business interests

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be prominently posted on our website
• Your continued use of our services after changes constitute acceptance of the updated policy

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: